Rochester Public Utilities | Blog

Things to note if you are planning to visit the RPU Service Center

We are continuing to recommend that all possible customer interaction with RPU be electronic or over the phone at this time. If you must visit the RPU Service Center, please be aware of our lobby changes and in-person requirements.

The RPU Service Center lobby hours are now Monday-Friday 8am-4p. RPU Customer Relations staff are available on the phone (507.280.1500) Monday-Friday 8a-5p to help customers with their RPU needs.

RPU staff are working safely at the Service Center and from home, depending on their job and remote capabilities. This time has certainly been a test of creative teamwork and how to maximize resources remotely. The great thing is that RPU employees want to embrace new ways to work as a team to ensure that we are meeting and exceeding the expectations of our customers.   

Please pay attention to our social distancing measures in place.
Please note the window signage with safety messaging before entering the RPU Service Center.
The RPU Service Center lobby has been updated to ensure safety for RPU employees and visitors.

Posted: Jul 30, 2020 by Tony B | Comments (0)

RPU to use Federal Coronavirus Relief Funds to help small business customers with utility bills

Rochester Public Utilities (RPU) announced today that a portion of the funding from the Federal Coronavirus Relief Funds (CRF) allocated to the city of Rochester, will go towards helping local small business customers pay their utility bills.

The CARES (Coronavirus Aid, Relief, and Economic Security) Act enacted on March 27, 2020, has appropriated $150 billion to the CRF, which can be used towards paying customer utility bills that incurred during the period of March 1, 2020 through December 31, 2020. Rochester has already received over $8.8 million CRF dollars from the State. Monday afternoon, the Rochester City Council approved a plan for RPU to work with qualifying small business customers to utilize $500,000 for utility bill payments.

In addition to providing assistance to locally owned small businesses, the program also has designated funding for women, minority, and veteran owned local businesses (WMBE).

“We encourage all RPU small business customers that meet the criteria for application to apply for assistance. These times have been difficult for many of our small business customers and we have listened to them. With this program, we wanted to ensure that it was an easy, straight-forward application process and that it was equitable for all,” said Krista Boston, RPU Director of Customer Relations. 

The launch date for this program was August 4, 2020. Applications must be submitted for approval by October 16, 2020.

Full program details, applications, and eligibility requirements can be found on the RPU website at www.rpu.org.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers. Water customers number more than 40,000. RPU continually investigates innovative technologies to help customers realize the best value from the services they receive. Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

###

Posted: Aug 05, 2020 by Tony B | Comments (0)

Rochester Public Utilities energy assistance efforts paying off

Rochester Public Utilities (RPU) communication efforts promoting local energy assistance helps to get over $20,000 in assistance for RPU and other utility customers.

RPU actively called customers and promoted the local energy assistance available through Three Rivers Community Action during the month of June. During one day alone, over 100 emails for energy assistance information were answered.

“Local energy assistance is a valuable and necessary program for many customers during this time. We recognized the importance of getting the word out and we took action by engaging many work areas within RPU to help with this effort. RPU employees from the marketing, customer relations, finance/accounting, and communications department all stepped up to reach out to our customers,” said Krista Boston, RPU Director of Customer Relations.

The deadline for applying is July 1. Customers that may benefit from local energy assistance can contact Three Rivers Community Action (www.threeriverscap.org), and for all other payment arrangement or billing questions contact Rochester Public Utilities (www.rpu.org).

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers. Water customers number more than 40,000. RPU continually investigates innovative technologies to help customers realize the best value from the services they receive. Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

###

Posted: Jun 26, 2020 by Tony B | Comments (0)

City of Rochester Begins Reopening of City Facilities

https://www.rochestermn.gov/Home/Components/News/News/7776/1121?backlist=%2f

Posted: Jun 01, 2020 by Tony B | Comments (0)

Rochester Public Utilities recommends businesses flush internal water systems prior to re-opening

MN businesses are getting ready to re-open their doors after the statewide Stay-at-Home order concludes. 

The Centers for Disease Control and Prevention has released guidelines reminding business owners that internal water systems should be flushed prior to re-opening buildings and facilities after this period of prolonged shutdown.

Internal water system flushing is important maintenance that should be used any time a building has been closed for an extended period to maintain good water quality. Flushing water lines removes older water and ensures that you have the freshest, best quality water prior to re-opening.

Flushing an internal water system includes flushing hot and cold water through all points (e.g. showers, sink faucets) and flushing hot water until it reaches maximum temperature.

Rochester Public Utilities (RPU) is reminding area business owners to complete this system maintenance prior to re-opening their doors to maintain public health after this period of prolonged shutdown. RPU continues to flush the water distribution system throughout the city to make sure that when building owners flush their own buildings, they will get the freshest water possible from our water mains.

For more information on water quality visit:  https://www.rpu.org/education-environment/water-quality.php

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers. Water customers number more than 40,000. RPU continually investigates innovative technologies to help customers realize the best value from the services they receive. Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

###

Posted: May 29, 2020 by Tony B | Comments (0)