Rochester Public Utilities | Blog

Involuntary Disconnection Policy

RPU is updating its Involuntary Disconnection policy, formerly the Cold Weather Disconnect policy, to include current state statutes.  Extreme heat conditions and military service have been added to the policy to protect qualifying residential customers from disconnection. No other substantial changes have been made to the policy. The policy is currently in draft form and open for public review; it has not been approved yet. Click here for the full policy Involuntary Disconnection – clean version. If you have comments or questions you may contact Tony Benson at tbenson@rpu.org or 507-280-1534.

Posted: Mar 30, 2018 by Tony B | Comments (0)

New Director of Power Resources Hired

Rochester Public Utilities (RPU) announced today the promotion of Jeremy Sutton as the new Director of Power Resources.

Sutton served in the United States Marine Corps from 1995 to 2001. After his military service, he was a Senior Plant Operator for Air Products and Chemicals in Southern California, which is a steam methane reforming hydrogen production facility with cogeneration.

He started at Rochester Public Utilities as a system operator and then moved up to the role of Chief System Operator. In 2009, Sutton was tasked with starting a new department at RPU, managing MISO (Mid-continent Independent System Operators) market activities.

Sutton has a BA in Business Management and is a NERC (North American Electric Reliability Corporation) Reliability Coordinator Certified Operator.

He takes over for longtime RPU employee Walter Schlink, who retired earlier this month. 

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 37,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.

 

###

Posted: Mar 21, 2018 by Tony B | Comments (0)

RPU warns of recent utility scam calls

Rochester Public Utilities (RPU) has heard from customers that scam calls are being made to some RPU customers. RPU staff has collected information regarding the scam from customers to share with all RPU customers and the Rochester community.

The Scam –The callers are targeting commercial customers, but residential customers need to be vigilant as well. A caller states that they are from RPU and that a payment must be made to avoid disconnection. On caller ID the phone number shown is RPU’s customer line 507.280.1500 by using technology that can manipulate the number to show RPU’s actual customer service line. If the call goes unanswered, a message is left stating to call the phone number 1.844.287.6955. This is not an RPU phone number. When called, they use RPU’s on-hold messaging and then the person answering says that they are from RPU, but they are not an RPU employee or affiliated with RPU.

Identifying a Scam – RPU will never request bank or secure personal information from you over the phone unless you ask to discuss your account. The RPU representative will then ask for information to identify who you are.

What to do if you receive a scam call:

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 53,000 customers.  Water customers number more than 39,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

Posted: Mar 07, 2018 by Tony B | Comments (0)

RPU may have a check for you!

The unclaimed check may be from a credit on your account or a rebate check that has not been cashed. These funds must be claimed soon or, by state law, the funds will be paid to the State of Minnesota. To see if you have unclaimed funds with RPU, click here to see the most updated list.

Make sure to have a recent RPU bill available to reference your Business Partner Number.

If you see your Business Partner Number listed, contact RPU at 507.280.1500.

Posted: Feb 16, 2018 by Tony B | Comments (0)

All RPU customers urged to monitor the temperature of their water

Rochester Public Utilities (RPU) is starting to hear from customers that are experiencing frozen water service lines this winter. Current frost depth is 48” as of February 12, 2018.

RPU water customers are urged to take the temperature of their water and then continue monitoring it until the frost is out of the ground. This is especially important for customers that have experienced froze water services in the past. Run an inside cold tap and hold a thermometer in the stream for 10-20 seconds for an accurate reading. If your water temperature gets below 36 degrees Fahrenheit, you should immediately start running a continuous pencil-width stream of water from a faucet.

Currently, MN DOT is recording the frost depth at 48 inches in Rochester and Olmsted County. Service lines are typically buried six feet or more below the ground from the street to the house. A frozen water service repair can cost between $800- $1,500. The cost to run a constant pencil-width stream of water is approximately $60- $100 per month including sewer fees. If you are going to be letting your water run, please contact RPU at 507.280.1500.

All businesses and residence types could be affected. The age of your home does not matter.

View Rochester’s real-time frost level graph at www.rpu.org. For more information, please contact Tony Benson at 507-280-1534 or email at tbenson@rpu.org.

 

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 53,000 customers.  Water customers number more than 39,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

###

Posted: Feb 12, 2018 by Tony B | Comments (0)