Rochester Public Utilities | Blog

Archive for the ‘Customer Service’ Category

All eligible RPU residential water service customers to be enrolled into RPU’s Service Assured® Water Service Repair Coverage Program on January 1

Tuesday, December 28th, 2021

Rochester Public Utilities (RPU) will transition all eligible residential water service customers into RPU’s Service Assured® Water Service Repair Coverage Program starting on January 1, 2022.

RPU’s Service Assured® Water Service Repair Coverage Program protects homeowners from costly water service repairs in the event that the service has a failure due to old age, improper installation, corrosion, freezing, or valve failure.

The expansion was approved as a part of RPU’s and the City of Rochester’s 2022 budget process. All eligible RPU residential water customers that are not already enrolled in the program will automatically be added and billed $1.99 per month. 

With this new expanded program, RPU will be able to quickly address costly water service repairs with no hassle or worry to customers.

Any customers wishing to not receive the Service Assured® Water protection may opt out of the program by calling RPU Customer Care at 507-280-1500 or by visiting www.rpu.org to complete and submit an opt-out form. However, those customers choosing to opt-out will not be allowed back on the program for 12 months, even if a costly repair is needed. Any repair will be at the customer’s expense if you are not enrolled in the program.

Service Assured® Electric coverage will continue to be an opt-in coverage for underground residential electric service protection. For additional information on RPU’s Service Assured® Underground Service Repair Coverage, please visit www.rpu.org.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 56,000 customers. Water customers number more than 40,000. RPU continually investigates innovative technologies to help customers realize the best value from the services they receive. Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.

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RPU Celebrates Public Power Week October 3-9

Monday, October 4th, 2021

Rochester Public Utilities is celebrating Public Power Week, Oct. 3-9, along with more than 2,000 other community-powered, not-for-profit electric utilities that collectively provide electricity to 49 million Americans.

“This year, we especially celebrate the employees of RPU, the people behind public power,”said Mark Kotschevar, RPU General Manager.  “These folks work tirelessly to keep ourcommunity up and running 24 hours a day seven days a week,” said Kotschevar. “Our dedicated teammates work in many departments including customer care, safety, accounting and finance, communications, field supervision, energy services, and engineering and operations; and pull together with a common goal: keeping Rochester powered.”

“The people behind public power take pride in serving our friends and neighbors with safe, reliable electricity and water services, our most essential needs,” said Kotschevar. “RPU is proud to have served Rochester for over 120 years.”

RPU invites community members to participate in celebrating Public Power Week by visiting the RPU Service Center where kids will receive an RPU Halloween bag with candy and fun activities associated with safety and public power (while supplies last).

About The Public Power Association

Public Power Week is an annual national observance coordinated by the American Public Power
Association. The American Public Power Association is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide. The Association represents public power before the federal government to protect the interests of the more than 49 million people that public power utilities serve, and the 93,000 people they employ. It advocates and advises on electricity policy, technology, trends, training, and operations. Its members strengthen their communities by providing superior service, engaging citizens, and instilling pride in community-owned power. More at www.PublicPower.org

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 56,000 customers.  Water customers number more than 40,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.

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Masks required in City-operated buildings effective August 6, 2021

Friday, August 6th, 2021

Effective tomorrow, Friday, August 6, 2021, all City of Rochester teammates and visitors will be required to wear facial coverings in city-operated facilities, regardless of their vaccination status. This requirement is going into effect because Olmsted County is classified as a county with substantial community transmission of COVID-19. Once counties reach that threshold, the Centers for Disease Control and Prevention, the Minnesota Department of Health, and Olmsted County Public Health recommend that face coverings be worn in indoor, public settings by all individuals – vaccinated or not.

The requirement to mask in City facilities will be in place until further notice. The City of Rochester will continue to work with community partners as we monitor and adjust our response to the COVID-19 pandemic.

The City of Rochester highly recommends all individuals, regardless of vaccination status, wear masks in indoor, public settings in an effort to reduce the spread of COVID-19. Vaccines that protect against COVID-19 are widely available through medical providers and pharmacies. Individuals 12 and older can find vaccine availability at https://mn.gov/covid19/vaccine/find-vaccine/locations/index.jsp. The vaccine is still highly effective against COVID-19 and dramatically reduces hospitalizations and death. However, the Delta variant spreads very easily, and in rare cases, vaccinated people can transmit the virus even if they do not have symptoms.

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RPU to resume non-pay disconnects on August 2, 2021

Tuesday, July 13th, 2021

Rochester Public Utilities (RPU) will be resuming non-pay disconnects beginning August 2. Service disconnections were put on hold in March 2020 due to the pandemic.

RPU customers with an outstanding balance will receive a disconnection notice, with a date of disconnect. If you are behind on your RPU bill, and need to make a payment or set up a payment arrangement, contact RPU Customer Care. If no action is taken, the account will be up for disconnect after August 2.

Financial and energy assistance resources can be found on the RPU website at https://www.rpu.org/education-environment/community-resources.php under the Community Resources page or by calling RPU Customer Care at 507-280-1500.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 56,000 customers.  Water customers number more than 40,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.

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Holiday Light Recycling is back!

Tuesday, November 10th, 2020

Recycle any and all of your old holiday lighting between now and Friday, January 29, 2021. Just drop your old lighting strands off at the RPU Service Center (4000 East River Road NE). The recycle bins are right inside our lobby.

What is accepted:

  • Holiday Lights – incandescent or LED (working or non-working)
  • Holiday Light Decorations

What is NOT accepted:

  • Appliance Cords
  • Battery Packs
  • CFL Lights
  • Cord Adaptors
  • Electric Cords
  • Plastic Rope Lights
  • Telephone Cords