Rochester Public Utilities | Blog

Archive for the ‘Customer Service’ Category

NLC Service Line Warranty Program postcard NOT associated with RPU’s Service Assured® program

Wednesday, January 3rd, 2018

On October 16, 2017, the City Council adopted the NLC/USP. Inc. Service Line Marketing Agreement (https://rochestercitymn.iqm2.com/Citizens/Detail_LegiFile.aspx?Frame=&MeetingID=2611&MediaPosition=1367.818&ID=7961&CssClass). This allows the company to market their Sewer Line and Interior Plumbing coverage to residents in the city of Rochester. Information on this can be found in the attachment titled “NLC Service Line Warranty Program Overview”.

Their Water Line coverage is not included as a part of this offering since RPU already provides this coverage through our Service Assured® program (https://www.rpu.org/rebates-programs/residential/service-assured-underground-utility-repair-coverage-program.php).

If you have questions about RPU’s Service Assured® program or would like to sign up for it, contact RPU at 280.1500.

RPU warns of utility scams this summer- Beware of scam callers!

Thursday, June 29th, 2017

Rochester Public Utilities (RPU) has heard from customers that scam calls are being made to some RPU customers. RPU staff has collected information regarding the scam from customers to share with all RPU customers and the Rochester community.

The Scam –The callers are targeting commercial customers, but residential customers need to be vigilant as well. A caller states that they are from RPU’s disconnect department and that you are past due. They say that if payment isn’t paid over the phone, then you will be disconnected. Be aware though, that sophisticated technology and newer phone systems can mimic the look of an RPU phone number.

Payment Method Requested – The caller usually will require you to purchase a pre-paid debit card and to provide the number of the card over the phone. Sometimes a credit card over the phone will be requested. Payments from a pre-paid debit card cannot be reversed. In one instance, a person showed up at a business to try to collect.

Identifying a Scam – RPU will never request bank or secure personal information from you over the phone unless you ask to discuss your account. The RPU representative will then ask for information to identify who you are.

What to do if you receive a scam call:

  • If someone calls threatening to cut off your power if you don’t pay, hang up.
  • Call RPU at 507.280.1500 to report the scam.
  • Never give personal or financial information to an unknown caller.
  • Remember that RPU will never use threatening language or make forceful demands for payment.

If you ever feel pressured or feel that something is not right, hang up and call RPU directly at 507.280.1500.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 37,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

 

 

 

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RPU Service Center Holiday Hours

Monday, November 28th, 2016

The RPU Service Center holiday hours for Christmas and New Year’s are:

December 23- Closing at noon
December 26- Closed
December 30- Closing at noon
January 2- Closed

RPU payments can be made anytime at www.rpu.org.

RPU warns of utility scams

Monday, October 3rd, 2016

Rochester Public Utilities (RPU) has heard from customers that scam calls are being made to some RPU customers. RPU staff has collected information regarding the scam from customers to share with all RPU customers and the Rochester community.

The Scam –The callers are targeting commercial customers, but residential customers need to be vigilant as well. A caller states that they are from RPU’s disconnect department and that you are past due. They say that if payment isn’t paid over the phone, then you will be disconnected. Be aware though, that sophisticated technology and newer phone systems can mimic the look of an RPU phone number.

Payment Method Requested – The caller usually will require you to purchase a pre-paid debit card and to provide the number of the card over the phone. Sometimes a credit card over the phone will be requested. Payments from a pre-paid debit card cannot be reversed. In one instance, a person showed up at a business to try to collect.

Identifying a Scam – RPU will never request bank or secure personal information from you over the phone unless you ask to discuss your account. The RPU representative will then ask for information to identify who you are.

What to do if you receive a scam call:

  • If someone calls threatening to cut off your power if you don’t pay, hang up.
  • Call RPU at 507.280.1500 to report the scam.
  • Never give personal or financial information to an unknown caller.
  • Remember that RPU will never use threatening language or make forceful demands for payment.

If you ever feel pressured or feel that something is not right, hang up and call RPU directly at 507.280.1500.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 37,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

 

 

 

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RPU preparing for possible snow storm

Monday, December 28th, 2015

Rochester Public Utilities (RPU) is preparing for significant snow storms forecasted to be in the Rochester area this afternoon into tomorrow. All necessary RPU staff are preparing to support electric and water operations in the event of a large snow storm. RPU is always prepared for emergency and outage situations.

In the event of the snow storm knocking down trees, tree limbs, or overhead power lines, do not go near the downed lines and call RPU’s outage line at 507.280.9191 immediately.

View RPU’s outage map at www.rpu.org and follow RPU outage updates on Twitter @rpuoutages.