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RPU again ranks high in the American Customer Satisfaction Index for third quarter 2009

Wednesday, November 4th, 2009

ROCHESTER, MN—Already near the top of the American Customer Satisfaction Index (ACSI), Rochester Public Utilities (RPU) shows improvement in the third quarter rankings to remain as one of the best utilities surveyed by ACSI for overall customer satisfaction.


The ACSI ranks utilities from across the nation based on surveys conducted covering customers perceived quality, perceived value, and customer expectations. The RPU combined ranking for third quarter 2009 was 80, up one from a second quarter ranking of 79. The industry average of the other utilities surveyed was 74.


“We are very proud of our third quarter ACSI ranking. The ranking is a direct result of the hard work of many dedicated employees. We take great pride in knowing that we are doing well satisfying our customers, but we are continuing to find better and more efficient ways to meet their needs,” said Larry Koshire, RPU General Manager.



About the American Customer Satisfaction Index

The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The index is managed by the University of Michigan Business School and sponsored by the American Society for Quality.


About Rochester Public Utilities


As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 47,000 customers.  Water customers number more than 36,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.