Rochester Public Utilities | Blog

Archive for the ‘Service Center’ Category

Things to note if you are planning to visit the RPU Service Center

Thursday, July 30th, 2020

We are continuing to recommend that all possible customer interaction with RPU be electronic or over the phone at this time. If you must visit the RPU Service Center, please be aware of our lobby changes and in-person requirements.

The RPU Service Center lobby hours are now Monday-Friday 8am-4p. RPU Customer Relations staff are available on the phone (507.280.1500) Monday-Friday 8a-5p to help customers with their RPU needs.

RPU staff are working safely at the Service Center and from home, depending on their job and remote capabilities. This time has certainly been a test of creative teamwork and how to maximize resources remotely. The great thing is that RPU employees want to embrace new ways to work as a team to ensure that we are meeting and exceeding the expectations of our customers.   

Please pay attention to our social distancing measures in place.
Please note the window signage with safety messaging before entering the RPU Service Center.
The RPU Service Center lobby has been updated to ensure safety for RPU employees and visitors.

Holiday Light Recycling is back!

Monday, November 18th, 2019

Recycle any and all of your old holiday lighting between now and January 31, 2020. Just drop your old lighting strands off at the RPU Service Center (4000 East River Road NE). The recycle bins are inside and to the left in the hallway near the restrooms.

What is accepted:

  • Holiday Lights – incandescent or LED (working or non-working)
  • Holiday Light Decorations

What is NOT accepted:

  • Appliance Cords
  • Battery Packs
  • CFL Lights
  • Cord Adaptors
  • Electric Cords
  • Plastic Rope Lights
  • Telephone Cords

RPU service center will be closed on December 24, 25, and 31

Tuesday, December 11th, 2018

Rochester Public Utilities (RPU) will be closed on December 24, 25, and 31 in recognition of Christmas and New Year’s Eve. Payments can be made anytime on the RPU website or via automated phone payment system at 1-855-210-2285.

For more information, contact Tony Benson at 507.280.1534.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 54,000 customers.  Water customers number more than 40,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.



RPU Service Center Holiday Hours

Monday, November 28th, 2016

The RPU Service Center holiday hours for Christmas and New Year’s are:

December 23- Closing at noon
December 26- Closed
December 30- Closing at noon
January 2- Closed

RPU payments can be made anytime at

Road construction near RPU service center starting July 7

Thursday, June 26th, 2014

Starting on Monday, July 7 road construction will begin along parts of East River Road in front of the RPU service center. The road construction project is scheduled to go through early November.

Access to the RPU service center will be available for a majority of the project. We will post any times that we are made aware of that will limit access. If you are visiting the RPU service center, please use additional caution in the work zone.

Please remember that you can pay your RPU bill, without having to come into the RPU service center.

Ways to pay your RPU bill