Here are some pictures from what caused the outage today in SW Rochester. Crews are still working to restore power in the area and to install the new utility pole. The cause of the outage was a large tree limb that fell onto the overhead line. The men inside the truck underneath the line were not injured.

Steve Johnson from the RPU Water Department was in the vicinity when the tree limb fell and gave safety instructions to the passengers in the truck and contacted the Rochester Police Department and RPU.

We will be doing server maintenance on Friday, May 7 starting at 6 p.m. The work is scheduled to take approximately 6 hours. During this time you will not be able to access your account or make payments online. We apologize for the inconvenience.

As of 5 p.m. this evening, a total of 7,402 customers were affected by the storms today. Some were “blinks” by tree branches making contact with the overhead lines and some were longer outages where a feeder opened up and required trees and limbs to be removed from the lines. The outages were widespread throughout the city.

All crews are working on the outage restoration.

The RPU Online Access Center will be down from 2 p.m. on Friday, October 9 until 8 a.m. on Monday, October 12 for upgrades. During this time you will not be able to make payments online or access your account online. We appreciate yor understanding.

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Our Twitter account will be used to inform customers on water main breaks and power outages as they happen. When a water main breaks or a power outage occurs, get the affected location, time of the event, and approximate number of customers affected, sent directly to you via web notification through Twitter, text message, or RSS feed.

Know about outages at the same time the media finds out.

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