RPU’s motto is “We Pledge, We Deliver” and our
vision is to “Set the Standard for Service.” As COVID-19 affects our
community and as community leaders ramp up our response efforts, it is
important for our customers to know that providing safe, reliable, and
affordable electricity and water is and will continue to be RPU’s top
priority.
RPU is taking the following specific measures
to help the Rochester community persevere through our current challenges:
- As a department of the City of Rochester, RPU is reviewing and
enacting its share of the City’s Continuity of Operations Plan (COOP) in close
consultation with other City departments and Olmsted County. This,
combined with RPU’s century-plus experience in responding to outages and other
disruptions, positions us well to act quickly and efficiently to keep the
lights on and the water flowing.
- We will not disconnect any residential or commercial electric/water
customers until further notice. If you are having difficulty paying your
bill, please contact Customer Service at 507-280-1500 and we will arrange a
payment plan that works for you.
- We are maintaining adequate staffing levels at RPU’s generation
facilities as well as having electric and water crews available 24 hours a day
to respond to immediate customer needs.
- We are enforcing social distancing directives both inside RPU
facilities and in the field. For those employees who report to work,
enhanced cleaning schedules have been enacted to ensure their and your safety.
Customers are encouraged to utilize the RPU
Connect app and rpu.org to obtain answers to questions and conduct RPU
business, so phone lines can be kept available for persons needing assistance.
In the meantime, we here at RPU will continue working around the clock to
provide safe, reliable, and affordable electricity and water to help our
community survive and thrive in this uncertain time.
Mark Kotschevar, General Manager
Rochester Public Utilities
About Rochester Public Utilities
As
the municipal utility of Rochester, Minn., for more than 110 years, RPU
provides high-quality and reliable electricity to over 50,000 customers. Water
customers number more than 40,000. RPU continually investigates innovative
technologies to help customers realize the best value from the services they
receive. Current initiatives include fuel cell research, wind power, and
photovoltaic offerings.
###
