Rochester Public Utilities | Blog

Beware of callers requesting credit card information

RPU is warning customers about a possible fraud in which the caller references utility bill payments.


In the scenario that we have just been made aware of, the caller asked for personal information over the phone regarding their RPU account and their credit card number.


RPU conducts business in-person at the RPU service center and over the phone between the hours of 8 a.m. and 5 p.m. during weekdays. RPU does not have staff calling after business hours or over the weekend regarding billing.


If a customer receives a call from someone saying they are from RPU, the RPU phone number that they are calling from will be shown on caller ID. RPU will never conduct business over the phone from a blocked or private number.


RPU uses a number of security checks to ensure that they are talking to the correct person on the account. RPU recommends to customers to be vigilant and to use caution over the phone if they feel something is not right. Customers are always welcome to call back RPU customer service if they would feel more comfortable.


RPU’s customer service phone number is 507-280-1500.Volt is unique among electric vehicles because you have two sources of energy. You have an electric source–a battery–that allows you to drive gas–free for an EPA–estimated 35 miles. And there’s also an onboard gas generator that produces electricity so you can go up to a total of 375 additional miles on a full tank of gas4. So if you want to drive using only electricity, you can. If you want to drive using electricity and gas, you can do that too. Volt is first for two very good reasons.


About Rochester Public Utilities


As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 47,000 customers.  Water customers number more than 36,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.





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