RPU’s motto is “We Pledge, We Deliver” and our vision is to “Set the Standard for Service.”  As COVID-19 affects our community and as community leaders ramp up our response efforts, it is important for our customers to know that providing safe, reliable, and affordable electricity and water is and will continue to be RPU’s top priority. 

RPU is taking the following specific measures to help the Rochester community persevere through our current challenges:

• As a department of the City of Rochester, RPU is reviewing and enacting its share of the City’s Continuity of Operations Plan (COOP) in close consultation with other City departments and Olmsted County.  This, combined with RPU’s century-plus experience in responding to outages and other disruptions, positions us well to act quickly and efficiently to keep the lights on and the water flowing.

• We will not disconnect any residential or commercial electric/water customers until further notice.  If you are having difficulty paying your bill, please contact Customer Service at 507-280-1500 and we will arrange a payment plan that works for you.

• We are maintaining adequate staffing levels at RPU’s generation facilities as well as having electric and water crews available 24 hours a day to respond to immediate customer needs.

• We are enforcing social distancing directives both inside RPU facilities and in the field.  For those employees who report to work, enhanced cleaning schedules have been enacted to ensure their and your safety.

Customers are encouraged to utilize the RPU Connect app and rpu.org to obtain answers to questions and conduct RPU business, so phone lines can be kept available for persons needing assistance.  In the meantime, we here at RPU will continue working around the clock to provide safe, reliable, and affordable electricity and water to help our community survive and thrive in this uncertain time.

Mark Kotschevar, General Manager

Rochester Public Utilities

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers. Water customers number more than 40,000. RPU continually investigates innovative technologies to help customers realize the best value from the services they receive. Current initiatives include fuel cell research, wind power, and photovoltaic offerings.

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This entry was posted on Friday, March 20th, 2020 at 5:18 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.