Rochester Public Utilities | Blog

NLC Service Line Warranty Program postcard NOT associated with RPU’s Service Assured® program

On October 16, 2017, the City Council adopted the NLC/USP. Inc. Service Line Marketing Agreement (https://rochestercitymn.iqm2.com/Citizens/Detail_LegiFile.aspx?Frame=&MeetingID=2611&MediaPosition=1367.818&ID=7961&CssClass). This allows the company to market their Sewer Line and Interior Plumbing coverage to residents in the city of Rochester. Information on this can be found in the attachment titled “NLC Service Line Warranty Program Overview”.

Their Water Line coverage is not included as a part of this offering since RPU already provides this coverage through our Service Assured® program (https://www.rpu.org/rebates-programs/residential/service-assured-underground-utility-repair-coverage-program.php).

If you have questions about RPU’s Service Assured® program or would like to sign up for it, contact RPU at 280.1500.

4 Responses to “NLC Service Line Warranty Program postcard NOT associated with RPU’s Service Assured® program”

  1. swl cecchi Says:

    So, is sewer breakdown a problem? How many incidents have there been in the last year or two?

    If it is a problem, why isn’t it in Service Assured? Were you aware of this campaign when it was approved by city council? Did you approve?

  2. Tony B Says:

    Sewer maintenance and management is not an RPU service. Contact Rochester Public Works regarding sewer concerns.

  3. dlp Says:

    Wasn’t sewer line breakdown/repair previously provided under the Service Assured program?

  4. Tony B Says:

    No. It never has been since sewer is not an RPU service.

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