Rochester Public Utilities | Blog

Archive for May, 2015

RPU customer phone survey to begin June 1

Thursday, May 28th, 2015

Rochester Public Utilities (RPU) will be working with a survey company to facilitate a phone survey from June 1- June 19.

As part of the process of preparing a long-term strategic plan for the utility, RPU is conducting this survey with over 1,200 randomly selected customers who will have the opportunity to participate and share their views about important issues. Customers may receive a call on either a landline or cell phone. If you receive a call on your cell phone while you are out and about, simply let the caller know and they will be happy set up a time to call back.

The survey questions have been designed to help RPU better understand the opinions of its customers about a variety of topics such as perceptions of the company, interactions with customer service and field service personnel, billing and alternative energy.

The survey itself will be conducted by GreatBlue Research, Inc., a professional research firm located in Cromwell, CT.  This survey will be vital in helping RPU understand the concerns and priorities of its customers and guide them in making decisions that best reflect the goals and expectations of the Rochester community.

If you have questions regarding the survey, call RPU at 507.280.1500.


About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 37,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.





RPU may have a check for you!

Wednesday, May 6th, 2015

It may be from a credit on your account or a rebate check that has not been cashed. These funds must be claimed soon or, by state law, the funds will be paid to the State of Minnesota. To see if you have unclaimed funds with RPU,  click here to see the most updated list.

Make sure to have a recent RPU bill available to reference your Business Partner Number.

If you see your Business Partner Number listed, contact RPU at 507.280.1500.