Rochester Public Utilities | Blog

RPU names Krista Boston new Director of Customer Relations

Krista Boston joins RPU with a close to 25-year career with the state focusing on services redesign and leadership in designing innovative services for  Minnesota citizens of many ages, abilities and backgrounds in partnership with counties, cities, nonprofits and providers of health and human services.

Boston has a law degree and maintains voluntary non-practice status.  Through her work at the state and in collaboration with many local partners, her career has focused on seeking ways to build service delivery models that help people get access to information to make important decisions, as well as get support and advocacy through a variety of means.  Her work includes websites, face to face programs, call center services and other ways to provide information that is easy to understand and accessible.  She sees this as key to her work at RPU leading the customer relations and marketing groups.

She was most recently the Director of Consumer Assistance Programs for the Minnesota Board on Aging and through that, and other roles, led visible projects over the years that included services redesign efforts for the elderly, children, people in crisis and veterans.  Boston is also an adjunct faculty at Metropolitan State University teaching instructional design and staff development.

About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 40,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include photovoltaic offerings, wind energy, energy and water efficient equipment, and electric vehicle charging.