Rochester Public Utilities | Blog

Things to note if you are planning to visit the RPU Service Center

We are continuing to recommend that all possible customer interaction with RPU be electronic or over the phone at this time. If you must visit the RPU Service Center, please be aware of our lobby changes and in-person requirements.

The RPU Service Center lobby hours are now Monday-Friday 8am-4p. RPU Customer Relations staff are available on the phone (507.280.1500) Monday-Friday 8a-5p to help customers with their RPU needs.

RPU staff are working safely at the Service Center and from home, depending on their job and remote capabilities. This time has certainly been a test of creative teamwork and how to maximize resources remotely. The great thing is that RPU employees want to embrace new ways to work as a team to ensure that we are meeting and exceeding the expectations of our customers.   

Please pay attention to our social distancing measures in place.
Please note the window signage with safety messaging before entering the RPU Service Center.
The RPU Service Center lobby has been updated to ensure safety for RPU employees and visitors.

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