Rochester Public Utilities | Blog

RPU customer phone survey to begin June 1

Rochester Public Utilities (RPU) will be working with a survey company to facilitate a phone survey from June 1- June 19.

As part of the process of preparing a long-term strategic plan for the utility, RPU is conducting this survey with over 1,200 randomly selected customers who will have the opportunity to participate and share their views about important issues. Customers may receive a call on either a landline or cell phone. If you receive a call on your cell phone while you are out and about, simply let the caller know and they will be happy set up a time to call back.

The survey questions have been designed to help RPU better understand the opinions of its customers about a variety of topics such as perceptions of the company, interactions with customer service and field service personnel, billing and alternative energy.

The survey itself will be conducted by GreatBlue Research, Inc., a professional research firm located in Cromwell, CT.  This survey will be vital in helping RPU understand the concerns and priorities of its customers and guide them in making decisions that best reflect the goals and expectations of the Rochester community.

If you have questions regarding the survey, call RPU at 507.280.1500.


About Rochester Public Utilities

As the municipal utility of Rochester, Minn., for more than 110 years, RPU provides high-quality and reliable electricity to over 50,000 customers.  Water customers number more than 37,000.  RPU continually investigates innovative technologies to help customers realize the best value from the services they receive.  Current initiatives include fuel cell research, wind power, and photovoltaic offerings.